Session 2: Design Thinking, Educational Technology and Organizational Innovation

Details

February 26 2022, 5:15-10:15am

This session will comprise an input lecture on design thinking, educational technology and organizational innovation. We will use ‘Organizational Personas’ and customer journeys to think through the needs and personalities of organizations and how they interact with the needs and desires of individuals. Through the input lecture we will look how educational technology trends impact our institutions of (higher) learning. With our guest speaker we will explore working in an international context.

Handouts, Slides, Recordings

Session 2: Summary, Slides, Handouts, Links

In our second session, we started your design thinking group projects. You formed groups and picked an educational challenge to tackle. We used the tools personas and customer journeys to better understand the stakeholders of your problem. Slides Design … Read more

Session 2: Quick Learn Videos

Personas as Design Tools

Session 2: Recordings

Introduction Guest Speaker Willow Jacobson

Guest Speaker

Willow Jacobson joined the School of Government faculty in 2003. Prior to that, she taught in the Master of Public Administration program at the University of Connecticut and worked on the Government Performance Project and the New Jersey Initiative at the Alan K. Campbell Institute at The Maxwell School of Citizenship and Public Affairs, Syracuse University. She has also assisted with strategic planning for community collaboratives in California and Oregon state government. Currently, Jacobson serves as the Director of the School’s Master of Public Administration program at UNC. She previously served as Director of the LGFCU Fellows program, which she helped create in 2011 to develop local government leaders in North Carolina. She was also involved in the 2005 inaugural session of the Public Executive Leadership Academy. Her research has appeared in Public Administration Review and Public Personnel Management. Jacobson earned a Ph.D. from Syracuse University.

John Storm, 9:15 am EDT

John is a good natured team player with over a decade of experience in entrepreneurship, team management and strategic planning in the China context. He is responsible for developing consulting and/or leadership development training programmes across 3 continents with well-known companies, such as: ADM, AVIC, BMS, Bunge, Cargill, CRRC, Danieli, Essilor, Heller, IBM, Ipsen, ITW, Johnson & Johnson, Merck, Roche, Samsung and Sodexo.

Prior to his current roles, John consulted for several early stage ventures in Beijing that provided valuable experience in capital raising and developing marketing strategies. During 2013, John co-founded Beijing-based Ola [Oule Zhineng Zhiwen Suo], and was responsible for negotiating and/or signing 100+ contracts with combined value in excess of $10 million USD. John has spoken at recognised venues, such as with Microsoft and Tencent, as well as spearheaded campaigns across 38 countries. He now maintains visiting professor positions with Em Lyon Business School and SKEMA Business School, and has assumed the role of Executive-MBA Programme Director at the University of Aberdeen.

Readings:

OpenIDEO. (2020, May/June). COVID-19 Reimagine Learning Challenge. Retrieved August 02, 2020, from https://www.openideo.com/challenge-briefs/covid-19-reimagine-learning-challenge

Liedtka, J. (2015). Perspective: Linking design thinking with innovation outcomes through cognitive bias reduction. Journal of Product Innovation Management, 32(6), 925-938. https://doi.org/10.1111/jpim.12163

Chamout, R. (2018). Intergroup empathy: The role of diversity in learning. https://www.aace.org/review/intergroup-empathy-role-diversity-learning/

Spidergram:

Noel, L., Maille, F. & Steinhauer, R. (2019). Critically mapping the system. Retrieved May 5, 2021 from https://tulane.app.box.com/s/3x5c96s5cjytuftwu199agjqz83n7g0y

Start with Needs:

Noel, L., Maille, F. & Steinhauer, R. (2019). It starts with a need! Retrieved May 5, 2021 from.https://tulane.app.box.com/s/cynwq54cgl54o63ek38tcni75rjo7kyv

Who?

Noel, L., Maille, F. & Steinhauer, R. (2019). Get to know who are you designing for? Retrieved May 5, 2021 https://tulane.app.box.com/s/x5ym91qgu5uq6b5lhrqwtfz5tt6s32g8

Anvari, F., & Richards, D. (2018). Personas with knowledge and cognitive process: tools for teaching conceptual design. PACIS 2018 Proceedings. 43. https://aisel.aisnet.org/pacis2018/43

Noel, L. A. (2020, October 4). Critical alphabet. Retrieved May 5, 2021 from https://criticalalphabet.com/

Liedka, J. (2018) Why design thinking works: It addresses the biases and behaviors that hamper innovation. Harvard Business Review, September-October 2018. 72-79. https://hbr.org/2018/09/why-design-thinking-works

Storm, J. (2021). A Design Thinking Workshop to Kickstart Sustainability Initiatives: For Entrepreneurs and SME Leaders. In T. Bastiaens (Ed.), Proceedings of EdMedia + Innovate Learning (pp. 407-412). United States: Association for the Advancement of Computing in Education (AACE). Retrieved August 19, 2021 from https://www.learntechlib.org/primary/p/219686/.

Student Summaries

Document and discuss the persona activity.
Document and discuss the customer journeys.
Summarize and discuss the guest lecture.